Hubble cameras make great home surveillance options, but sometimes they have difficulty connecting with their monitors. Don’t panic if this occurs – here are steps you can follow to fix it: make sure both devices are powered on and connected to Wi-Fi; reboot both simultaneously until the problem goes away; if that fails contact Hubble customer support immediately for help.
1. Check the compatibility of your camera and monitor: Find a list of compatible devices by visiting [Hubble Connected Support]. If none of your current cameras or monitors work together, consider purchasing new cameras/monitors that do work together seamlessly.
2. Hard reset your camera: Resetting will erase any prior pairing information and restore your camera back to factory settings. To do this, hold down the “Pair” button on the back of the camera while turning it off and on again while still holding down “Pair”, until a flashing blue light indicates it is ready to pair with new devices.
3. Connect your camera and monitor to the same Wi-Fi network: Hubble cameras only support connecting to the 2.4GHz band, so if your router offers multiple bands it is imperative that both monitors are also connected to it. You can check this by pressing Menu > Wi-Fi on your monitor; here you should see your network name and signal strength displayed; if this information doesn’t appear you may need to scan available networks before selecting yours or move closer or use an extender device if signal strength decreases too quickly.
4. Change the input source on your monitor: Sometimes monitors do not automatically recognize cameras; to do this, manually selecting an input source from its menu can help. Pressing the Menu button and choosing Input displays a list of available input sources (HDMI, VGA and USB are among others), from which you must choose one matching your camera connection – for example if your camera connects through HDMI this would require selecting that as the input source.
5. Restart your camera and your monitor: Refresh your connection and resolve any temporary issues by switching off both the camera and monitor, waiting a few seconds, then powering them both back on. A green light should illuminate on the camera to indicate its connection with the monitor; and live video feed from it should appear on its monitor screen.
6. Make sure your monitor is within 30 feet of your camera: Bluetooth signals may become weak or blocked by metal objects or walls if devices are too far apart, to improve Bluetooth connections you should move your camera or monitor closer together and remove any obstacles which interfere with it.
7. Refresh your camera list in the Hubble app: Hubble app on your phone or tablet and tapping on the “Cameras” icon at the bottom of the screen may help update the status of your camera to indicate it as being online. Pull down on camera list using finger and you should see green dot next to name of camera which indicates its online status; live feed should also be visible.
8. Turn the camera off and on again: Restarting the camera may help reset and establish a new connection. To do this, press and release the ‘Power’ button on the back of the camera before waiting several seconds and pressing again – you should see a blue flashing light indicate readiness to pair, as well as receiving a message to press the ‘Pair’ button within 60 seconds and complete pairing process – beeping sound will indicate connection, with green lighting showing on camera as proof and live video feed displayed on monitor screen.
Follow this comprehensive step-by-step guide, and most Hubble camera monitor issues should be resolved quickly and easily. However, if any challenges persist don’t hesitate to reach out the [Hubble Connected Support] team as their expert service can offer additional diagnostics and tailored solutions to ensure that your smart home surveillance system runs seamlessly.
How can I reset my Hubble camera?
Resetting your Hubble camera may help resolve various issues, including connectivity or software glitches. While the specific reset procedure depends on your camera model, here are the general steps:
1. Locate the “Pair” button – usually on either the back or underside of your camera.
2. Disconnect the camera from power.
3. Press and hold the “Pair” button.
4. While holding down the “Pair” button, reconnect your camera.
5. Hold down the “Pair” button for approximately 10-20 seconds; during this process, the LED light may start blinking or changing color.
6. Releasing the “Pair” button.
7. Wait a few moments for the camera to restart; this may take several minutes.
Once your camera has restarted, its settings must be restored back to their initial defaults.
Hubble camera setup process
Setting up your Hubble camera is a straightforward process that takes just minutes to complete. Here is our step-by-step guide:
Step 1: Download the Hubble Connected app: Hubble Connected app is available for both iOS and Android devices and can be found on either App Store or Google Play Store for download.
Step 2: Open an Account: If you don’t already have an Hubble Connected account, creating one is simple and quick within the app.
Step 3: Connect the camera to power: Plug the camera’s power adapter into an outlet and connect its other end to its power port on the camera.
Step 4: Locate and position your camera within range of your Wi-Fi router: For optimal results, place the camera within 10 feet of your Wi-Fi router to connect to the internet. To achieve maximum results, set your Wi-Fi router’s signal strength as low as possible when placing your camera near it.
Step 5: Launch the Hubble Connected app and tap on the “+” symbol to add data points: The “+” icon can be found in the lower-right corner of an app.
Step 6: To add a camera, choose “Add Camera: Start setting up your camera now.
Step 7: Determine Your Camera Model: The app should automatically recognize your camera model; if not, manually choose from among a list of available models.
Step 8: To pair, press and hold the “Pair” button on the camera: Hold down the “Pair” button for three seconds until its LED indicator begins flashing, and hold for at least 3 more seconds before releasing.
Step 9: Provide your Wi-Fi network name and password: The app will prompt you to enter your Wi-Fi network name and password, so take care in entering this data accurately.
Step 10: Wait for the camera to connect: The camera will attempt to connect to your Wi-Fi network and may take several minutes before doing so successfully.
Step 11: Choose Your Camera Name: The app will prompt you to give your camera a name that can easily identify it within its user interface.
Step 12: Tap “Finish: Your camera setup is now complete! You may now begin using your Hubble camera.
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